PROCESS CONTROL

You benefit from our thorough janitorial program design and control processes. This includes a good plan, thorough training, excellent tools, follow-up and supervision.

WORK SCHEDULING

Planning cleaning work begins with making sure we understand what you value most from your janitorial company. Our scheduling activity begins with a review of the contract specifications, which determines the cleaning frequency for specific areas. Established practices are applied to each area, and with the task frequencies, an estimation of the manpower to perform the work is developed. The tasks are then divided into those performed on a daily/routine basis and those done on a periodic basis.

Daily work is further divided into custodial areas, resulting in the development of a daily/nightly work staff. Periodic work is analyzed taking into consideration: the type of cleaning task, specific skills, crew size needed, and the cleaning frequency in order to develop the appropriate staffing levels for these tasks.

RESOURCES

Each custodial area is assigned to a specific set of cleaners for the accomplishment of all routine and periodic housekeeping cleaning. Work areas are also assigned a supervisor who will be ultimately responsible and accountable for ensuring all janitorial services and related tasks are accomplished on time and to the standards expected.

TRAINING & FOLLOW-UP

Our company’s approach is built on intensive hands-on training of operational staff and constant auditing to monitor, report and adjust cleaning programs where needed.

SUPERVISION

All custodial areas come under the control of a supervisor who uses an established system of checks and balances to monitor and report on compliance with specifications and quality standards. All supervisors prepare bi-weekly reports comparing actual performance against planned accomplishments for building cleaning.

COMMUNICATION OF SERVICES TO PERSONNEL

On a daily basis, our Operations Manager makes contact, often in person, with Supervisors to discuss nightly cleaning functions, staff performance, ongoing project work, special services, or any problems which are occurring that inhibit the cleaning function.

Each supervisor begins each shift with a quick briefing to every custodian under his or her direction. During this briefing, the supervisor will discuss issues and activities, such as: the evaluation of the cleaner’s work performed on the previous day; complaints or requests received thereto; and periodic cleaning assignments to be performed that day/week. They will then accompany each cleaner to visit the custodial area of concern and providing additional instruction.